I found the following meme via IanG, so I
decided to join in:
Grab the nearest book. Open the book
to page 23. Find the fifth sentence. Post the text of the sentence in your
journal along with these instructions.
My nearest book was "Logistics and
Supply Chain Management;" on page 23, the fifth sentence says:
So much has been written and
talked about service, quality and excellence that there is no escaping the fact
that the customer in today’s marketplace is more demanding, not just of
product quality, but also of service.